Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, protect, and share your personal information when you visit our website, make a reservation, or use our services. By accessing or using our website, you agree to the practices described in this policy.

2. Information We Collect

a) Personal Information

Information we may gather includes:

• Full name
• Mobile number
• Email address
• Details of government-issued ID (collected upon check-in)
• Address (if necessary for billing)

b) Information about booking and stay

• The type of accommodation booked: Deluxe, Super Deluxe
• Check-in and check-out dates
• Number of guests
• Special requests (if any)

c) Payment Information

• Payment status and transaction reference ID
• Mode of payment used - UPI / Card / Net Banking

⚠️ Note: We don't store your card, UPI, or bank details. Payments are securely processed via Razorpay or PhonePe.

3. How We Use Your Information

Your information is used to:

• Process and confirm room bookings
• Confirm identity of guests upon arrival
• Process payments and refunds
• Pass on booking confirmations and updates
• Improve our services and guest experience
• Comply with legal and regulatory requirements

4. Security of Payment Gateway Integration

Online payment is directly settled through Razorpay and PhonePe via secured, encrypted systems.

• The hotel doesn't get your full payment credentials.
• Various payment gateways have their own privacy and security policies.

5. Information Sharing

We do not sell or rent your personal information. Information shall be shared only with:

• Payment gateways - Razorpay/PhonePe for the processing of transactions
• Government or any other legal body when so ordered by the law
• Service providers that may support the operation of hotels, where necessary

6. Data Storage

• Booking data and transactions are retained in accordance with operational and/or legal requirements.
• The personal data are stored only for the period required by law.
• Data will be safely deleted, or anonymized if no longer needed.

7. Cookies & Website Analytics

• Cookies may be set on our website to enhance the functionality and user experience.
• Cookies help us make sense out of website traffic and booking behavior.
• You can disable cookies through your browser settings though it may affect features in this website.

8. Data Protection & Security

We take reasonable precautions to protect your personal information and against their loss, theft, unauthorized access, disclosure, copying, use or modification in accordance with applicable law, including:

• Secure servers
• Access to very sensitive data is restricted
• Encrypted channels of communication

No online system is completely secure, however; and we cannot guarantee absolute security.

9. User Rights

You have the right to:

• Request a copy of your personal data
• Correcting the misinformations
• Request deletion of data, subject to the legal requirements
• Withdrawing consent to send non-essential communications

Requests may be placed by contacting us on official lines of communication.

10. Children’s Privacy

• Our services are not directed to minors.
• Information regarding children is gathered only as part of a family booking and with guardian consent.

11. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of external websites.

12. Changes to This Policy

• We have the right to change this Privacy Statement at any time. Changes will be effective immediately upon being posted on the website.
• By continuing to use the website, you express your consent to the new policy placed.

13. Contact Information

Any concerns about privacy or any requests should be directed to us through:

• Email: therasshotel@gmail.com
• Phone: 9839-272491

14. Consent

By accessing our site or completing a booking you are accepting the practices described in this Privacy Policy.